Refund Policy
All sales are final. Here is exactly what that means, and what we will do if something on our side goes wrong.
Why there are no refunds
Building a card is free, and you can preview the whole thing on your phone, exactly as the recipient will see it, before you pay. Payment is only for sending it. Once paid, the link is live and the card is delivered, so there is nothing to return.
What is non-refundable
- The card fee, once the link has been issued.
- Extra AI scenes. Each generation, including remakes and adjustments, costs us the moment it runs, whether or not you keep the result.
- Gift amounts, once the card is sent. A gift you supplied yourself is between you and the recipient.
- Purchases made with a promotion code, which are subject to the same terms.
If something breaks on our side
If you paid and the link does not open, the card is missing content you added, or a gift we issued never became redeemable, email hello@enclosedgifts.com with the link within 30 days. We will fix it. If we can't, we'll credit or refund the affected amount at our discretion. That is the only case in which money goes back.
AI results
AI scenes can be imperfect. You see each result before you send the card, you can remake or adjust it within your allowance, and you can leave it out entirely. An AI scene you don't like is not a fault on our side and is not refundable.
Chargebacks
Please email us before disputing a charge with your bank. Disputes on delivered cards may result in the card being taken offline.
Contact
hello@enclosedgifts.com